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Top 5 Questions

1.

How do I deposit money to Casumo?

Click on your balance in the left hand menu, select the desired deposit method and follow the instructions. At Casumo you can deposit using Visa, Mastercard, Skrill, Neteller, Paysafe, MuchBetter or Mobile Billing. Only use payment methods that belong to you personally.
2.

I have made a withdrawal from Casumo. When will I receive my money?

Casumo guarantee to review all withdrawals within approximately 72 hours (usually we have your withdrawal processed much faster). The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) days.
3.

What welcome bonus do I get at Casumo?

– Casumo's casino welcome bonus gives 20 bonus spins in Book of Dead when you register and 100% bonus (up to £25) on your first deposit. Deposit bonus must be wagered 30 times.

– Casumo's sports welcome bonus give a £10 Free Bet when you place one bet of £10 or more at odds of 3/5 (1.6) or higher.

4.

How do I activate my spins?

To activate your spins – go to your valuables (select your name on the main menu, and then ‘valuables’ at the top of the page). Choose to use the spins and the game will start automatically. Make sure you take note of any restrictions or wagering requirements the spins may have.
5.

The world’s first casino adventure. What’s that?

Casumo is more than just an online casino - we have sports betting too! And our adventure means you receive valuables and trophies by collecting points that take you to new levels and planets. You get rewarded with everything from free rounds to free cash while you play.

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Bonus spins

1.

What is a bonus?

A bonus at Casumo can mean rewards such as bonus spins, bonus money or cash. The type of Bonus and the size of it varies as do the requirements and restrictions attached to the Bonus. Should there be restrictions or requirements for the Bonus, these will be highlighted to you when you get the Bonus. A Bonus may be convertible to Real Money in your Account (and available for withdrawal), subject to you fulfilling a specific set of terms and conditions stipulated for that Bonus.
2.

When do I get bonuses at Casumo?

At Casumo you can get a bonus in many different ways. Besides the welcome bonus you receive upon joining and weekly new bonus promotions, you can get lots of bonuses simply by playing games and climbing in levels. Sometimes you get a bonus when you level up, and sometimes you have a bunch of bonus spins waiting for you when you log in. Make sure you are subscribing to our offers and news through email and sms to not miss out.
3.

What welcome bonus do I get at Casumo?

– Casumo's casino welcome bonus gives 20 bonus spins in Book of Dead when you register and 100% bonus (up to £25) on your first deposit. Deposit bonus must be wagered 30 times.

– Casumo's sports welcome bonus give a £10 Free Bet when you place one bet of £10 or more at odds of 3/5 (1.6) or higher.

4.

How do I get my welcome bonus?

Once you have registered you will get a valuable in your ‘valuables’ page. If you received a deposit bonus you have to choose to use the valuable before you deposit. Once your payment is made, the bonus will automatically appear in your account.
5.

What are bonus spins?

Bonus Spins are spins rewarded to you for a specific game. These spins have Wagering Requirements of 30x. Bonus Money will convert automatically to Real Money once the Wagering Requirement is completed. This means that all winnings made on these spins are converted to Bonus Money which will need to be wagered 30x. Bonus spins must be activated through the account, when you are logged in. Once these are activated, the Bonus Spins are set off and the particular game will start automatically.
6.

How do I activate my bonus spins?

To activate your bonus spins – go to your valuables (select your name on the main menu, and then ‘valuables’ at the top of the page). Choose to use the bonus spins and and the game will start automatically.
7.

Do all games count towards the wagering requirements?

Most games count towards the wagering requirements, but not all. Here is a list of how much each game contributes to the wagering requirements:
Game Wagers
Slot machines (*) (**)100%
All Blackjack variants (RNG & Live)10%
All Roulette variants (RNG & Live)10%
All Baccarat variants (RNG & Live)10%
All Poker variants (Live Casino & RNG) 10%
All Wheel Game variants (Live Casino & RNG) 50%
All other Games100%
* The following slots contribute 30% towards wagering 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Dead or Alive 2, Jack Hammer 2, Simsalabim, Starmania, Wolfpack Pays
** Wagering from the following slots do not count towards wagering
Arcade Bomb, Beautiful Bones, Caribbean Anne, Castle Builder, Castle Builder 2, Cool Buck, Crystal Cavern, Eye of the Kraken, Fantastic Fireworks!, Frozen Inferno, Golden Beauty, Hong Bao, Icy Wilds, Le Kaffe Bar, Lil' Devil, Magic of Sahara, Midas Treasure, Monkey God, Oddin, Pearls of India, Pixies of the Forest 2, Pride and Prey, Rage to Riches, Reel Heist, Reel Rush 2, Scarab, Scrooge, Scudamore's Super Stakes, Sea Hunter, Super Monopoly Money, Super Striker, The Wish Master, Tomb Rider: Secret of the Sword, Tower Quest, Vampire the Masquerade, Village People Macho Moves, Wilderland, Zombie Hoard, Zombie Queen
Casumo Ltd. reserves the right to forfeit any winnings if bonus funds are wagered on these games.
Sports bets also contribute towards the wagering requirements:
Bets Wagers
Sports bets (at odds 1.60 and above)100%
Sports bets (at odds below 1.60)0%
8.

What are Bonus Spins?

Bonus Spins are spins that you will be rewarded after you have made a deposit of a certain stipulated amount that we will tell you beforehand. Winnings on Bonus Spins are converted to Bonus Money and are usually subject to a Wagering Requirement of 30 times. Bonus Money will convert automatically to Real Money once the Wagering Requirement is completed. Bonus Spins must be activated through the account, when you are logged in. Once these are activated, the Bonus Spins are set off and the particular game will start automatically.
9.

How does the bonus turnover work at Casumo?

If you have bonus money in your account, they will play proportionately to your real money. If you have £10 in bonus cash and £10 in real money and bet £2, £1 will be bonus money and £1 real money. Winnings are distributed proportionately in the same way. If you get several bonuses at the same time the bonus money and the wagering requirements are bundled.

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