Play responsibly

Playing at Casumo should be something positive and entertaining, whilst also thrilling and fun. Sometimes it is hard to control how much we want to play in relation to how much we can afford to lose. In this section you’ll find ways to help make sure your gambling is within controllable limits, as well as show you places to turn to if you feel you might require help.

How do I know if I play too much?

Below we have listed statements taken from the Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition (DSM­IV), which is a handbook to determine and help
 communicate a patient’s diagnosis after an evaluation. If you find 3-4 of these statements to be true regarding you playing online, you could be at the beginning of a gambling problem. We recommend that you look to professionals for help.

  • You are preoccupied with gambling.
  • You need to gamble with increasing amounts of money in order to achieve the desired excitement.
  • You’ve repeated unsuccessful efforts to control, cut back, or stop gambling.
  • You’re restless or irritable when attempting to cut down or stop gambling.
  • You gamble as a way of escaping from problems or of relieving a dysphoric mood.
  • You often return another day after losing money gambling, to get even “chasing” one’s losses
  • You lie to family members, therapist, or others to conceal the extent of involvement with gambling.
  • You’ve committed illegal acts such as forgery, fraud, theft, or embezzlement to finance gambling.
  • You’ve jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
  • You rely on others to provide money to relieve a desperate financial situation caused by gambling.

I think that a friend, or someone in my family plays too much

Below there is a list of warning signals and signs. Does this remind
 you of someone you know? At “Read more and contact” you will find more information and
 contact details to professionals who work with gambling addiction.

  • Time
    More and more time is used to gamble and plan around playing. The person is preoccupied more often and prioritises gambling over things that used to be more important in the person’s life.
  • Economy
    Money disappears from accounts, the person is borrowing money more often without being able to pay back, the person can have money problems or trouble paying the bills, even with a steady income.
  • Mood
    The person is more worried than usual, more easily irritated and shows several signs of depression and anxiety.
  • Behaviour
    It is not unusual that the person is becoming isolated from friends and relatives and avoids social activities.

Set your limits and reduce the risk

If you are concerned that sometimes you may play for more than you plan, we can offer you some helpful limits to set before you start playing. When setting your limit it will go into effect right away and start taking into account your activity from the time you set it. For example, should you set a weekly limit on Wednesday, it will reset midnight to Monday and then continue to run from Monday to Sunday.

 

  • Spending budget
    This will limit the amount you can spend during a certain period. You will be able to make deposits up to the amount you have chosen and you can in addition to this deposit an amount equal to any withdrawals made during this period. If you set a budget of £50 weekly and withdraw £100 that same week, you will be able to deposit a total of £150.
  • Deposit limit
    This will limit the amount you can deposit during a certain period. Once you have reached this sum you will not be able to make any new deposits until your limit has reset.
  • Wager limit
    This will limit the total amount you can bet during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.
  • Loss limit
    This will limit the possible amount of net losses you can make based on bets minus wins during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Take a break or stop playing

Sometimes you might need a break from playing and you can suspend your account for a period of your choice. If you want a cool off period you can go for a shorter break. If you are concerned that you have been playing too much we recommend that you instead self-exclude your account for a minimum period of 6 months. When gambling has become a problem for you, however, a permanent exclusion from online gambling is the right choice for you. You can suspend your account via your Play Ok settings here.

 

  • Take a break
    You can take a break from Casumo for up to 6 months. Once your break is over, your account will be automatically reopened. You will be able to make changes to the end date at a later time if you so choose. If you end it early, a 7 day cool off period will apply before you can log in again. Speak with us in our chat if you need any advice. You will not receive any emails or texts from us during this time.
  • Self exclusion
    If you feel that you have been playing too much or are concerned that your gambling is becoming a problem, we recommend that you exclude your account for at least 6 months. You will not be able to return during this time and will not receive any emails or texts from us. Once your exclusion has expired your account will automatically reopen. Contact us in our live chat to let us know if you want to extend your exclusion. If gambling has become a problem for you, you should close your account permanently instead and seek professional help.

Professional support and helplines

GamCare

GamCare is one of the leading international providers of information, advice, support and free counselling for the prevention and treatment of gambling problems. GamCare takes a non-judgemental approach to gambling. GamCare do not wish to restrict the choices or opportunities for anyone to operate or engage in gambling opportunities that are available legally and operated responsibly.

CasumoCares

CasumoCares is a site that offers help to players who need it. Find important links where you can seek advice for you or your loved ones.

Gambling Therapy

Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling. Gambling Therapy also offers a free app providing a collection of tools and information to help you identify and overcome problem gambling.

GamTalk

GamTalk is a supportive community helping people with gambling issues share their experiences and ideas. If feel like you have problems with your gambling or you know someone who does, you can find help, support and information here.

Gordon Moody Association

Gordon Moody Association provides advice, education and high quality innovative therapeutic support to problem gamblers and those affected by problem gambling, through residential, online and outreach services.

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

Betfilter

Betfilter offers efficient software that prevents you from accessing gambling sites and online casinos. It’s simple to use and helps you by only blocking gambling sites and applications.

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Terms for Bonuses and Rewards

Please play responsibly. For more information and advice visit begambleaware.org

1.1. We may from time to time offer you bonuses or rewards which will be credited by us into your Account. Such bonuses may only be used in relation to the facilities as may be specified when the bonus is offered to you. Acceptance of certain bonuses may be in accordance with additional or specific Terms and Conditions that shall be made available to you. Other bonuses and rewards shall be in accordance with standard promotional terms. Unless otherwise specified, our offers may be used only once, and you are not entitled to withdraw any bonus amounts or redeem any rewards without first complying with the applicable terms. A bonus at Casumo can mean bonus spins, extra money to play for directly or extra money you receive after making a deposit. The type of bonus and the size of it may vary and you need to wager the bonus money in order to withdraw the funds. For this reason you should check the bonus and rewards rules carefully before participating in any promotion.



1.2. (a) You understand that Bonuses and Rewards are subject to certain conditions. These significant conditions are provided to you in the body of the main advert of promotion, when size permits. The full terms and conditions of the bonuses are contained in this document and the customer should read the full bonus terms and conditions before enrolling and participating in any Welcome Offer. (b) The main Casumo customer loyalty offers are the following: (i) Welcome Offer The Welcome Offer is strictly 18+ (as is the use of the rest of the Website) and available to new players who sign up for a Casumo account and satisfy the criteria stipulated below. The Welcome Deposit Bonus consists of 20 bonus spins on registration and 100% up to £300 bonus on your first deposit. Both offers are on an opt-in basis as follows: 20 bonus spins on Starburst will be immediately made available to you after you register. To activate your bonus spins, click on your username in the left hand menu, go to ‘Your Stuff’ area and click the valuable corresponding to the 20 bonus spins. By clicking on the valuable you activate the bonus spins and the game (Starburst) starts automatically. 100% up to £300 bonus on your first deposit. The minimum deposit required to make use of this offer is £10. The Welcome Offer can be found as a valuable in Your Stuff area on the Website. To activate your deposit bonus, click on your username in the left hand menu, go to ‘Your Stuff’ area and click the valuable corresponding to the this bonus. The valuable must be selected before making your deposit in order to be able to make use of the bonus. Once your deposit is made, the bonus will automatically appear in your account. The Welcome Offer is only made available once you have completed your registration and agreed to the General Terms and Conditions of the Website. Wagering Requirements apply. All bonuses and bonus winnings must be wagered 30 times before withdrawal. Winnings on any bonus spins must also be wagered 30 times before becoming withdrawable. Bonus funds convert automatically to real money once the Wagering Requirement is completed. Unless you complete the wagering requirements, you will be unable to withdraw your bonus money. You can make a withdrawal of your Deposit Balance before you have fulfilled the wagering requirement, but then you will lose your bonus money. On the withdrawal page, you will see the amount (if any) of bonus money left to wager to complete the Wagering Requirement and you are informed that you will lose it if you choose to make a withdrawal. Once you choose to go ahead with your withdrawal, your bonus money is lost; even if you cancel your withdrawal before this is accepted from our end, the process cannot be reversed to restore your bonus money. Bonus turnover explained: If you have bonus money in your account, it will play proportionately to your real money. If you have £10 in bonus money and £10 in real money and you bet £2, £1 will be bonus money and £1 will be real money. Winnings are distributed proportionally in the same way. If you get several bonuses at the same time, the bonus money and the wagering requirements are bundled. Most games contribute towards the wagering requirements, but not all. Wagering of bonus funds on 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Jack Hammer 2, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabim, will not contribute towards the playthrough requirement. Here is how much each game contributes to the wagering requirements: Slots: 100%, Video Poker: 30%, Casino Hold’em: 10%, Oasis Poker: 10%, TXS Hold’em poker: 10%, Ultimate Texas Hold’em: 0%, Roulette (all varieties): 0%, Baccarat (all varieties): 0%, Punto Banco: 0%, Blackjack (incl Pontoon and Double Exposure): 0%, All other games: 100%. The Welcome Offer is limited to one offer per person (one offer per household address, IP, email address, telephone number, payment method). Players using a shared computer can only have one account per computer or IP address. In case of accounts found to be sharing the details previously mentioned, Casumo reserves the right to confiscate the funds on the accounts and/or block the accounts. Casumo reserves the right to remove or cancel any bonuses which may have been obtained by abusing the system, to remove any offer to any player or group of players at its own discretion and to withdraw or amend these Terms and Conditions at any time and for any reason, without being held liable. (ii) Bonus Spins With bonus spins a customer gets to play for free on a game in the casino with the same chance of winning as when a customer plays with their own money. Winnings on bonus spins are converted to bonus money and are usually subject to a wagering requirement of 30 times. Bonus spins must be activated through the account, when a customer is logged in. Once these are activated, the bonus spins are set off and the particular game will start automatically. iii) Other Bonuses At Casumo you can get a bonus in many different ways. Besides the welcome deposit bonus you receive upon joining once you satisfy the requirements for participating explained above, and weekly new bonus promotions, you can get lots of bonuses simply by playing at Casumo and advancing in levels. Sometimes you get a bonus when you level up, and sometimes you have a bunch of bonus spins waiting for you when you log in. Customers must be subscribed to our offers to benefit from these rewards. (iv) Wager Bonus valuable: This bonus type is based on a wagering mechanic. Eligible players are shown valuables with specific wagering requirements. Valuables are time-barred (“Promotion Period”) and may be subject to restrictions with regards to the game on which the wagering requirement applies. Only real-money wagering contributes towards the fulfillment of the wagering requirement. Players who wager the minimum amount shown on the valuable during the Promotion Period on the eligible game(s) will receive the corresponding amount shown on the valuable. This valuable can credit Cash, Bonus Spins or Bonus Money. For avoidance of doubt, if the valuable shows "Play £20 and receive £5 bonus", it means that the player must wager £20 of their deposit balance in order to receive a bonus of £5. The promotion period, the eligible game(s) and the amount left to wager will be displayed on the valuable. This Casino Bonus type may only be used once during the Promotion Period. Once the Promotion Period is over, the player can no longer make use of the bonus. This Casino Bonus is only awarded once per person, household, shared computer or shared IP address during the same promotion period. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse is found. Casumo retains all rights under these Terms and Conditions to verify its players’ behaviour and act thereupon accordingly. Customers are unable to use any funds within their Bonus Balance wallet to claim this Casino Bonus. - When you place a bet at Casumo, and if you have a bonus in your wallet, 50% of your bet will use your cash wallet and 50% your bonus wallet. (If you place a bet of £10 and you have an active bonus, only €5 will count toward wagering this bonus). Players can wager in as many increments of the required wagering amount as they want to. For example for a £10 wagering requirement you can wager £5 twice to receive the bonus. Wagering Requirements apply. All bonuses and bonus winnings must be wagered 30 times before withdrawal. Winnings on any bonus spins must also be wagered 30 times before becoming withdrawable. Bonus funds convert automatically to real money once the Wagering Requirement is completed. Unless you complete the wagering requirements, you will be unable to withdraw your bonus money. You can make a withdrawal of your deposit balance before you have fulfilled the wagering requirement, but then you will lose your bonus money. For example, to withdraw a £5 bonus, player will have to wager £150. Cash valuables don’t have any wagering required and the amount won will be added to the deposit balance and is withdrawable immediately. v) Loyalty Rewards At Casumo you can collect points by spinning and winning. When you collect enough points to fill your progress bar, you level up with a chance to earn a reward. Rewards are given out in the form of “valuables”, these contain either bonus spins, deposit bonuses or bonus money. Wagering requirements would apply for any winnings from bonus spins and for bonus money.

1.3. These terms shall remain valid until a new version is made available to you on the Website. These terms can also be found under section 6 of the Casumo General Terms and Conditions and in the Frequently Asked Questions page.

1.4. Casumo reserves the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within six (6) months from the date when they were awarded. Individual campaigns may have a shorter expiration time and if so, this shall be stated to the player upon receiving the offer about the campaign.

1.5. If you are eligible for a bonus, wagering requirements will apply before you are able to make any withdrawals of the bonus or the winnings from bets made using bonus money. Wagering requirements can vary and will be displayed and made available for you to read once you receive the bonus. Unless you complete the wagering requirements, you will be unable to withdraw your bonus money. You can make a withdrawal before you have fulfilled the wagering requirement, but then you will lose your bonus money. On the withdrawal page, you will see the amount (if any) of bonus money left to wager to complete the Wagering Requirement and you are informed that you will lose it if you choose to make a withdrawal. Once you choose to go ahead with your withdrawal, your bonus money is lost; even if you cancel your withdrawal before this is accepted from our end, the process cannot be reversed to restore your bonus money.

1.6. The bonus received when the Player makes his/her first deposit on the Website has a wagering requirement of a minimum of thirty (30) times the sum of the received bonus and the deposit amount contributing to the bonus figure, unless any special Terms and Conditions apply to that offer.

1.7. Without prejudice to 1.10, different games promote differently to the wagering requirements and can be seen in the list below: Slot machines 100% Video Poker 30% Casino Hold’em 10% Oasis Poker 10% TXS Hold’em poker 10% Ultimate Texas Hold’em 0% Baccarat (all kind) 0% Punto Banco 0% Roulette (all kind) 0% Blackjack (all kind incl. Pontoon and Double Exposure) 0% All other games 100%

1.8. Local wagering requirements may be applied and if so, this shall be stated together with the offer.

1.9. Bonuses/bonus spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo’s wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse is found.

1.10. Winnings on bonus spins may contribute to the wagering requirements. , however, wagering of bonus funds on 1429 Uncharted Seas, Bloodsuckers, Dead or Alive, Jack Hammer 2, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabim, will not contribute towards the playthrough requirement. Casumo Ltd. reserves the right to forfeit any winnings if bonus funds are wagered on these games.

1.11. Individual bonus campaigns can have specific details and terms, in this case such information shall be made available to the player. You are to note that any specific terms relating to any particular bonus and/or promotion will take precedence over these Terms and Conditions in the event of there being any inconsistency or discrepancy.

1.12. During game play, bonus money is used in relation to the real money you have on your account and winnings are divided evenly according to the relation between real money and bonus money in the bet. For example, if you have £100 real money and £50 bonus money in your account, a bet of £30 will contain £20 real money and £10 bonus money and any winnings are divided into the same ratio.

1.13. The maximum bet allowed when using bonus money is of £5 per spin or £0.50 per bet line until your wagering requirements have been fulfilled. Casumo reserves the right of voiding bets and winnings resulting from bets of larger amounts.

1.14. We award bonuses and entry to selected promotions in good faith to players who use our services for entertainment purposes and as a token of appreciation for your loyal play. Free bets, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers. ‘Abuse’ refers to players who by any other means obtain an unfair or unintended advantage. In cases where Casumo suspects that the player is acting in bad faith, Casumo reserves the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the account should abuse be suspected. The term “Abuse” shall include but is not limited to the opening of multiple accounts to claim multiple bonuses.

1.15. You understand that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. Casumo reserves the right to vary the amount of bonuses granted depending on the user’s country of residence at any time and for any reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any time. Any change or revocation of a bonus shall not not affect customers who have opted in the bonus and made a deposit in expectation of receipt of a bonus and/or commenced play in relation to the bonus.

1.16. While playing with wagers made using their bonus balance, players are strictly prohibited from delaying the playing of a game round until after the wagering requirement for that bonuses has been met, and/or they have deposited new funds. This includes all bonus and/or bonus spin modes and features which may arise as a result of wagers made using the player’s bonus balance. In the event that this occurs, the player agrees that their bonus and/or any associated winnings may be voided.

1.17. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. For fair gaming purposes, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for Bonus playthrough requirement purposes. Should Casumo deem that irregular game play has occurred, it reserves the right to withhold any withdrawals and/or confiscate all winnings, and if applicable, after cancelling bonuses, to reinstate the deposit on the player’s account, without necessarily informing the player.

1.18. If you generate any winnings from the bonus spins awarded on registration and without ever depositing any real money on your account, you will only be able to make the withdrawal of such winnings to a bank account.

1.19. Casumo reserves the right to withdraw the welcome offer at any time without prior notice by ceasing to make the promotion available on the Website. This shall not affect customers who have opted in the welcome offer and made a deposit in expectation of receipt of a bonus and/or commenced play in relation to the welcome offer.

1.20. In all cases, the Player is reserves the right of withdrawal, pursuant to section 5.1.2 of the Standard Terms and Conditions .

Version: 2.7

Updated on: 14th September 2018