Withdrawals

1. You may withdraw your own real money deposits and winnings held in your Account at any time provided that:

1. a) all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
2. b) we have completed any verification to our reasonable satisfaction (see Section 9 in our General Terms and Conditions). Where we have requested information from you to carry out these checks, any delay in providing this information may cause an additional delay when withdrawing funds; and
3. c) there is currently no ongoing investigation:

– into a Game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds; or

– where we have reasonable grounds to believe you may have engaged in an illegal activity or Prohibited Activity (as defined in Section 25.3 of our General Terms and Conditions) which could entitle us to withhold funds in accordance with Section 25. 1.b of our General Terms and Conditions) below.

2. Available withdrawal methods are clearly stated on the Website.

3. Whenever possible, Casumo shall pay your withdrawals by using the same method you used to make your deposits. Withdrawal payments may only be made in the name of and to the registered Account holder.

4. Details about the timings for withdrawals in respect to the payment method used are available on the relevant pages of the Website, and these may be amended from time to time.

5. We do our best to process your withdrawals as quickly as possible. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) days.

6. Please be advised that our Casino products are consumed instantly during gameplay. This means that as soon as you play a Game, the transaction is complete and can not be cancelled. This means that we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.

7. We do not charge fees for processing withdrawals over £10 however a £3 fee will be charged for withdrawals below £10.

8. Casumo reserves the right to carry out additional verification procedures for any pay-out exceeding the equivalent of 1000 EUR or cumulative withdrawals exceeding the equivalent of 2000 EUR. We further reserve the right to carry out such verification procedures in case of lower pay-outs. Where additional verification is required, we will not prevent you from withdrawing funds from your Account if we could reasonably have requested and / or obtained that information from you earlier, for example at Account registration.

Learn more in our General Terms and Conditions