FAQ

Top 5 questions

  • How do I deposit money to Casumo?

    • Select the money icon on the main navigation, choose your desired deposit method and follow the instructions. At Casumo you can deposit using Visa, Mastercard, Skrill, Neteller, Paysafe or Bank transfer.
  • I have made a withdrawal from Casumo. When will I receive my money?

    • Casumo guarantee to review all withdrawals within 23 hours (usually we have your withdrawal processed much faster). When the people in our finance department have approved the withdrawal it takes up to three business days before the funds are available in your account for bank transfers (Sweden and Finland have instant bank transfers). The other withdrawal methods are available instant after approval.
    • When you request a withdrawal the amount gets reserved and will not be available in your Casumo balance. The chart below shows how long it takes before the funds are available on your bank account/e-wallet after approval.
    • Method Available
      CARD 1-3 business days after approval
      Skrill instantly after approval
      Neteller instantly after approval
      All banks 1-3 business days after approval
  • What welcome bonus do I get at Casumo?

    • Casumo’s welcome bonus gives you a total of €1200 extra and 200 free spins, if you use it to its full potential. It works like this:
    • Deposit Bonus
      1:st deposit 200% bonus (max bonus €50) and 200 free spins (20 per day the following 9 days).
      2:nd deposit 50% deposit bonus (€150 max bonus).
      3:rd deposit 50% deposit bonus (€200 max bonus).
      4:th deposit 25% deposit bonus (€400 max bonus).
      5:th deposit 25% deposit bonus (€400 max bonus).
  • How do I activate my free spins?

    • To activate your free spins click your username in the navigation bar top left, and you’ll get to your inventory. Clicking the desired valuable will activate the free spins, and the game will start automatically.
  • The world’s first casino adventure. What’s that?

    • Casumo is more than just a casino. Here you receive valuables and trophies by collecting points that take you to new levels and planets. You get rewarded with everything from free rounds to free cash while you play. The more time and energy you spend on Casumo, the better the rewards.

Customer Support

  • When is the customer support available?

    • Casumo ambassadors are answering all your enquiries every day of the week 24/7. Just send an email to hey@casumo.com and we’ll get back to you as soon as we can.

My Account

  • How do I create an account with Casumo?

    • Click “sign up” in the left hand menu, pick your welcome gift and follow the two steps . Easy as pie.
  • I can not open an account. What is wrong?

    • Make sure that all fields are correctly filled in. Is the Casumo name you chose available? Is the same password entered in both fields? If the email address is already registered with Casumo it means you already have an account with us. Click “I forgot my password” or contact us directly and we will reactivate the account for you.
  • I am under 18 old. Can I play at Casumo?

    • No you can’t. Gambling whilst under the age of 18 is a criminal offence and Casumo takes a severe responsibility to prevent access for anyone underage. Therefore appropriate age verification checks are carried out.
  • I have forgot my password. How do I get a new one?

    • Click “login” in the left hand menu, select “I forgot my password” and enter the email address you used when you registered with Casumo. We will send an email with a link that you use to change your password. If you don’t get the email, check your junk mail.
  • Where do I find my personal stuff?

    • Once logged in – click your casumo name in the top left corner to get to your personal stuff. Here you will find everything related to you and your casino adventure – personal information, Details & settings, status in the adventure and all your valuables and trophies.
  • Can I change my Casumo name?

    • No, you can not change your Casumo name, so choose your name with care and pay extra attention to the spelling. If you don’t want others to see your Casumo name and your activity you can make yourself invisible by setting “Show my adventure and player card” under “Details & settings” to off.
  • How can I change the details in my account?

    • Click your Casumo name in the left hand menu and go to “Details & settings”. Here you can change your email address and password by clicking “change.” If you need to change your address or phone number, please contact us and we will help you with that.
  • How do I turn off my subscription to newsletters and promotions?

    • Click on your Casumo name (upper left corner) and select “Details & settings”. Here you can turn on / off your subscription to newsletters and promotions.
  • I don’t want others to see my Casumo name and my activity. What do I do?

    • If you don’t want others to see your Casumo name and your activity you can make yourself invisible by setting “Show my adventure and player card” under “Details & settings” to off.

Payments

  • How do I deposit money to Casumo?

    • Click on your balance in the left hand menu, select the desired deposit method and follow the instructions. At Casumo you can deposit using Visa, Mastercard, Skrill, Neteller, Paysafe or Bank transfer.
  • My deposit failed. What is wrong?

    • Make sure all the information is filled out correctly. Are all the digits in the account number correct? Are you currently on the withdrawal or deposit page? Are you using one of our accepted cards (currently we do not accept Maestro)? If all the information is correct – reload the page or try a different browser (we recommend Google Chrome). The most common reason for failed deposits can be traced to your bank. Perhaps your Verified by VISA or MasterCard secure code failed? Your card might be affected by limitations or blocks regarding online and/or international payments? Did you check that your card was sufficiently funded? Do you have more than 5 credit cards activated at the same time? Please contact the card department of your bank for more information, and get back to us if the problem persists.
  • I made a deposit but the funds were not credited to my Casumo account. What do I do?

    • No need to worry. First make sure that the funds were deducted from your card/account and then contact us. Most likely we will be able to trace and solve the problem without any proof of deposit. However in some rare cases we might ask you for a copy of the transaction to be able to investigate it with the payment provider.
  • Is there a deposit fee at Casumo?

    • All deposit methods are free.
  • I have made a deposit to Casumo. When is the money available in my account?

    • All deposits are credited instantly to your Casumo balance except bank transfers (for Sweden and Finland we have instant bank transfers).This chart shows when the money is available in the account for the different methods.
      Method Transferred
      VISA instantly
      Mastercard instantly
      Skrill instantly
      Neteller instantly
      Paysafe instantly
      All bank deposits Up to 3 business days

Withdrawals

  • How do I withdraw money from Casumo?

    • Click the Euro (€) button in the left hand side menu. Select your preferred withdrawal method and follow the instructions. The minimum withdrawal amount is €10.
  • Which withdrawal methods can I use?

    • Withdrawals should be made using the same method as used for the last deposit. If you deposited using PaySafeCard, you can request your withdrawals to your bank account.
  • I can not withdraw money. What is wrong?

    • Double-check the information provided. Is the amount you are trying to withdraw exceeding your current balance? Have you entered the correct bank account number? Are you currently on the page for deposits or withdrawals? Do you have an active bonus that needs to be wagered before withdrawal (you can still withdraw money but you will lose your bonus money)? If all information is correct – try to reload the page or try a different browser (we recommend Google Chrome). Contact us if this doesn’t solve the problem.
  • Is there a withdrawal fee at Casumo?

    • No, withdrawals are free of charge at Casumo.
  • I have made a withdrawal from Casumo. When will I receive my money?

    • When you request a withdrawal the amount gets reserved and will not be available in your Casumo balance. The chart below shows how long it takes before the funds are available on your bank account/e-wallet after approval.
      Method Available
      VISA 1-5 business days after approval
      Skrill instantly after approval
      Neteller instantly after approval
      All banks 1-5 business days after approval

Bonus and Free Spins

  • What is a bonus?

    • A bonus at Casumo can mean free spins, extra money to play for directly or extra money you receive after making a deposit. The type of bonus and the size of it varies and you need to wager the bonus money in order to withdraw the funds. If you, for example, receive a 50% deposit bonus, we will add 50% more money on top of your deposit amount. In this case, you’ll get €50 extra from us if you deposit €100 to your Casumo account.
  • When do I get bonuses at Casumo?

    • At Casumo you can get a bonus in many different ways. Besides the welcome bonus you receive upon joining and weekly new bonus promotions, you can get lots of bonuses simply by playing games and climbing in levels. Sometimes you get a bonus when you level up, and sometimes you have a bunch of free spins waiting for you when you log in. Make sure you are subscribing to our offers and news through email and sms to not miss out.
  • What welcome bonus do I get at Casumo?

    • Casumo’s welcome bonus gives you a total of €1200 extra and 200 free spins, if you use it to its full potential. It works like this:
      Deposit Bonus
      1:st deposit 200% bonus (max bonus €50) and 200 free spins (20 per day the following 9 days).
      2:nd deposit 50% deposit bonus (€150 max bonus).
      3:rd deposit 50% deposit bonus (€200 max bonus).
      4:th deposit 25% deposit bonus (€400 max bonus).
      5:th deposit 25% deposit bonus (€400 max bonus).
  • How do I get my welcome bonus?

    • Start by creating an account at Casumo. Once logged in, a lovely valuable is waiting in your account inventory. Click on your username in the left hand menu to get there. To activate the valuable you just click on it. As simple as that. Please note that you need to activate the valuable in order to receive the bonus and free spins on this deposit. Once your payment is made, the bonus will automatically appear in your account and you will receive a new valuable for the next deposit along with your 200 free spins.
  • What are free spins?

    • Free spins (or free rounds) means you get to play for free on a game in the casino a number of rounds – of course with the same chance of winning as when you play for your own money. Winnings on free rounds are converted to bonus money with a wagering requirement of 30 times the bonus amount.
  • How do I activate my free spins?

    • To activate your free spins – go to your personal stuff and click the valuable. By clicking on the valuable you activate the free spins and the game will start automatically.
  • What are the wagering requirement for my bonus?

    • Before you can withdraw your bonus money they need to be wagered. All bonuses must be wagered 30 times (deposit + bonus) and free spins winnings 30 times. You can make a withdrawal before you have fulfilled the wagering requirement, but then you will lose your bonus money.
  • Do all games count towards the wagering requirements?

    • Most games count towards the wagering requirements, but not all. Wagering of bonus funds on 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Jack Hammer 2, Kings of Chicago, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest and Simsalabim will not contribute towards the playthrough requirement. Here is a list of how much each game contributes to the wagering requirements:
      Game Wagers
      Slots 100%
      Video Poker 30%
      Casino Hold’em 10%
      Oasis Poker 10%
      TXS Hold’em poker 10%
      Ultimate Texas Hold’em 0%
      Roulette (all varieties) 0%
      Baccarat (all varieties) 0%
      Punto Banco 0%
      Blackjack (incl Pontoon and Double Exposure) 0%
      All other games 100%
  • How does the bonus turnover work at Casumo?

    • If you have bonus money in your account, they will play proportionately to your real money. If you have €10 in bonus cash and €10 in real money and bet €2, €1 will be bonus money and €1 real money. Winnings are distributed proportionately in the same way. If you get several bonuses at the same time the bonus money and the wagering requirements are bundled.
  • Where can I see how much I have left to wager of my bonus?

    • On the withdrawal page, you will see if you have bonus money left to wager and informed that they will disappear if you choose to make a withdrawal. We let you know how much of your balance that is bonus money and how much you have left to wager before you can withdraw the bonus money.

Technical Questions

  • Games are slow. What’s wrong?

    • Make sure you have the latest version of your browser installed (we recommend Google Chrome) and the latest version of Flash. Also make sure that it’s not your internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth.
  • What happens if the game freezes in the middle of a round?

    • If your game freezes, you will end up exactly where you left off next time you open the game. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or your internet connection stopped working. Any winnings are paid out to your account as usual.
  • I cannot open the game. What is wrong?

    • This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over from scratch for the game to load. Contact our ambassadors if problem still persists.
  • How do I take a screenshot?

    • Taking a screenshot means taking a photo of what is currently visible on the computer screen (as if you were taking a picture of the computer screen with your camera). The image is saved as a file on your computer and can easily be attached to an email and sent to us.This is how you take a screenshot in Windows:
      • Step 1: Make sure that the current view on the screen is what you want to take a screenshot of.
      • Step 2: Press “Print Screen” on the keyboard (this button is usually on the right hand side of the keyboard).
      • Step 3: Open the program “Paint” or “Word” on your computer, and then use short command Ctrl + V (or choose Paste from the Edit menu). An image will be pasted ( this is the image that the computer saved when you clicked the “Print Screen” key).
      • Step 4: Save the file on your computer. We recommend that you save it on your desktop so you can easily find the file.
      • Step 5: Attach the file to an email and send it to us.

      Instructions for Mac:

      • Step1: Make sure that the view you want to take a screenshot of is the one showing on the screen.
      • Step 2: Press Shift + CMD +4, then press the space bar and a camera will appear. Click with the mouse to take a snapshot of the current window. The image is saved on the computer desktop with the current time and date.
      • Step 3: Attach the file to an email and send it to us.

The Casumo Adventure

  • The world’s first casino adventure. What’s that?

    • Casumo is more than just a casino. Here you receive valuables and trophies by collecting points that take you to new levels and planets. You get rewarded with everything from free rounds to free cash while you play. The more time and energy you spend on Casumo, the better the rewards.
  • How does the progress bar work?

    • Every time you play at Casumo you collect points that will take you to new levels in the adventure. The progress bar on landing page will display how far you are, and for each new level you achieve your chances to win great valuables (such as free spins and free money) increases.
  • What happens when I reach a new level?

    • When you create an account at Casumo a cute little casumo guy with a rope around its waist is born. The rope symbolizes the beginners’ level – the level that all newly hatched casumos begin their adventure at. At each new level you have the chance to win valuables, such as free cash and free spins. Your chances to win better valuables increases with each new level and if you continue to play a whole new planet with new levels will open up eventually.
  • I just leveled up but did not receive any rewards. Why is that?

    • Sometimes you get some kind of reward when you level up, but not always. The reward system depends on many factors. All the points you collect are saved and transferred to the next level, and if you did not get a reward this time, the chance that you’re getting one next time is bigger.
  • What are belts and how do they work?

    • Our belts represents what skill level you and your casumo have achieved. The better belt you have the bigger is the chance to find nice valuables at each new level. You start by trying to get the white belt, followed by yellow, red, blue, purple and black
  • What are trophies?

    • All Casumos get their own adventure page where they store various valuables and trophies. Trophies are earned by performing various tasks and is a proof of hard work. You can choose if you want to showcase your trophies to other Casumos or if you rather stay a bit anonymous (depends on how braggy and competitive you are).
  • What are valuables?

    • A valuable is a kind of reward (such as free spins, deposit bonuses or free cash) and you find them under “valuables” in your account. Hover with the mouse over the valuable and it tells you what you get if you use it. To use the valuable, simply click on it. As soon as the valuable is activated, it disappears from your account automatically.

Tournaments

  • What are Reel Races?

    • The Reel Races can be described as a fast paced ‘casino tournament’ where the goal is to win as many times as possible within a certain duration of time. The more you win, the more points you get, and the player who ends up with the most points when the time runs out wins.
  • Is it free to opt in?

    • As free as a fly.
  • How do I collect points in Reel Races?

    • A standard win will give you 2 points and a Big Win will give you 20 points. To make things super duper exciting, we have also added 3 types of tournament boosters: 3 wins in a row gives you 5 points, a total of 2 big wins gives you 35 points and a Mega Win gives you 100 points.
  • How many Reel Races can I participate in per day?

    • You can join the Reel Races as many times as you wish.
  • How is the position defined in case players have equal amount of points?

    • The player who has collected the amount first will be ranked first out of the players with equal points.
  • What is a Casumo Open Reel Race?

    • Casumo Open Reel Races are special Reel Races without a specified game. This allows you to choose any game to compete in the Reel Races against other players. There are a number of Casumo Open Reel Race events throughout the day.

Licenses and Security

  • Is my money safe with Casumo?

    • The Gaming Authority regularly verifies and ensures that we cover all the players’ account balances. All connections with Casumo.com and all information is sent over secure connections using SSL. This means that the information is encrypted so it can not be read by someone other than the person it is intended for. Our payment methods are PCI compliant and conforms to PCI. This means that your card details are safely handled and that we meet the highest security standards for payments, withdrawals and deposits.
  • Where do Casumo have their gaming license?

    • We have our gaming licenses in Malta and UK, which are two of the most serious forms of licensed games in the world. These licenses ensure that we comply with laws and regulations, ensuring that you, as a player, can feel confident that nothing strange happens to your data, your safety or your money.
  • How can I be sure that the games are fair and random?

    • All our games use a random number generator that is certified by an independent third party. The same random number generator is used for both free games and real money games.
  • Do I pay taxes on winnings from Casumo?

    • Casumo has a European gaming license issued by the Gaming Authority in Malta, where we also have our headquarters and support. Having a gaming license within the EU means that all your winnings are tax free when you play from within the EU. It is however your responsibility to know if you should pay tax or not.
  • Why do I need to verify my account?

    • All online gambling operators such as Casumo follow anti money laundering regulations from several governing bodies. In addition, we are also committed to host a secure and safe gambling environment where player integrity and protection of your funds is always a priority. Security checks, commonly known as KYC (Know Your Customer) are performed on a regular basis. They are most common whilst requesting a withdrawal, however, they can also be in relation to deposits or as random sample checks. You only need to verify your account once, however, there is a chance we ask for additional documentation in the future based on your account history.
  • How do I verify my account?

    • It couldn’t be easier. Just upload files of the requested documents and let us do the rest. The account verification tab will become visible in your Casumo account when we have sent you a verification request. Once your documents have been approved, they are safely archived on secure servers. The type of documents we ask for depends on your deposit and withdraw method and if you reach certain thresholds. We’ll let you know when something is needed, and the verification is usually done within a couple of hours. Make sure your uploads are of good quality so that we can read the relevant details and approve them. We accept most file formats, but the size limit is 8MB. Here’s a short summary of the most common documents needed and what to keep in mind whilst prepping them.Verify identity
      A copy of your passport, national identity card or driving license to verify your age and identity. In addition we accept several national types of alternative identity cards for certain countries. During the verification process you will see which kind of identity document we accept for your country. Other things to keep in mind:

      • The expiration date must be valid.
      • Must be a personal identification document.
      • All four corners of the document must be visible.
      • Copy of both front and back is required.
      • Must be a government issued or approved photo document.
      • Don’t cover or alter any details.

      Verify address
      An invoice or an electronic bill with your adress on it normally does the trick. We also accept most types of government documents or bank statements as proof of address. The document should be in your name, match the address on your Casumo account and be issued within the last six months. Other things to keep in mind:

      • The whole invoice must be visible.
      • Screenshots of bank statements/electronic bills must include the URL (website address).
      • Don’t cover or alter any details.

      Verify Deposit (bank transfer)
      A bank statement showing at least one deposit to your Casumo account, account holder’s name and bank details (IBAN and SWIFT if possible) is enough. Both paper copies and electronic versions of your bank statement works, as long as it shows the information we need. All electronic bank statements must include the URL (website address) in the screenshot. The above also applies in those cases where we only need to verify that you are the account holder of the bank account. In those cases the statement also needs to show any deposits made to your Casumo account.

      Verify deposit (VISA & MasterCard)
      This is usually asked for when we cannot process withdrawals directly back to your card for some reason. It can be due to restrictions in your country or the card type simply doesn’t support it. A bank statement showing at least one deposit to your Casumo account with the card in question, account holder’s name and bank details (IBAN and SWIFT if possible) will ensure that we have the link between your card and bank account. This is important as the origin and the destination of the funds should be the same if possible. Other things to keep in mind:

      • Screenshots of bank statements must include the URL (website address).
      • If visible on the bank statement, cover the card number n this format: 1234 56xx xxxx 1234.
      • You can cover transactions that doesn’t concern Casumo.

      Verify E-wallet
      A screenshot of your account overview showing your personal details and account details is enough. We might also request a screenshot of the transactions overview that shows at least one of your deposits to Casumo. The URL (website address) should be visible in the screenshot.

  • Why can’t I access all games?

    • Our different game providers operate under different jurisdictions hence some games might be restricted in your country. The below restrictions are currently in place:
      Game Provider Countries
      Play ‘n Go United States
      Microgaming USA, France, Italy, Spain, Denmark, South Africa, Singapore
      Greentube United States, Canada, France, Germany, Austria, Switzerland, Italy, Denmark, Hungary, Poland, Romania, Latvia, Turkey
      Thunderkick United States, France, Iraq, Iran, Libya, Myanmar, Nigeria, North Korea, Spain, Sudan, Zimbabwe, Denmark, Portugal, Italy
      Quickspin American Samoa, Cuba, Denmark, France, French Guyana, Hong Kong, India, Iraq, Iran, North Korea, South Korea, Libya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, French Southern Territories, United States, U.S. Virgin Islands, Zimbabwe
      Net Entertainment North Korea, Iran, Algeria, Ecuador, Hong Kong, Indonesia, Myanmar, Afghanistan, Albania, Angola, Cambodia, Guyana, Iraq, Israel, Kuwait, Laos, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Taiwan, Sudan, Syria, Uganda, Yemen, Zimbabwe, Belgium, Canada, Denmark, Italy, France, Spain, United States, Singapore
      Scientific Games (Bally, Barcrest, Williams, ShuffleMaster) Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belarus, Belgium,Belize, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Bulgaria, Burundi, Cambodia, Canada, China, Chile, Christmas Island, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, D.R. Congo, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Dominica, Dominican RepublicEcuador, Egypt, El Salvador, Estonia, Ethiopia, Fiji, France, French Polynesia, French Southern Territories, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guam, Guatemala, Guernsey (Alderney), Republic of Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle Of Man, Italy, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malawi, Malaysia, Mali, Mauritius, Mexiko, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, North Korea, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts And Nevis, San Marino, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, South Korea, South Sudan, Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Venezuela, Vanuatu, Vietnam, British Virgin Islands, Virgin Islands, U.S.,Yemen, Zambia, Zimbabwe, Åland
      IGT Argentina, Australia, Belgium, Canada, China, Cook Islands, Ivory Coast, Cuba, Northern Cyprus, Denmark, France, Miquelon, Greece, Germany, Hong Kong, Iran, Iraq, Israel, Italy, South Korea, North Korea, Laos, Libya, Macau, Mexico, Monaco, Myanmar, Nauru, Netherlands, Nigeria, Norway, Poland, Portugal, Romania, Russia, Singapore, Somalia, South Africa, Spain, Sudan, Syria, Taiwan, Thailand, Turkey, United States, Uzbekistan, Zimbabwe, Finland
      NextGen & Elk Studios USA, Canada, Australia, Iran, North Korea, Cuba, Sudan, Syria
      Evolution Burma (Myanmar), China, Cuba, Cyprus, Iran, Israel, Latvia, Turkey, Russian Federation, Sudan, Syria, USA
      Merkur & Blueprint Afghanistan, Albania, Algeria, American Samoa, American Virginislands, Angola, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bonaire, Sint Eustatius and Saba, Brunei, Burundi, Côte d’Ivoire (Ivory Coast), Cambodia, Canada, Cayman Islands, China, Christmas Island, Cocos (Keeling) Island, Columbia, Congo, Congo (Republic of the), Cook Islands, Cuba, Curacao, Denmark, Dominika, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, France, French Guyana, French Polynesia, French Southern Territories, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Haiti, Heard and Mcdonald Island, Holy See (Vatican City State), Honduras, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Japan, Jemen, Jordan, Kenya, Kirgisistan, Korea North, Korea South, Kuwait, Laos, Libanon, Liberia, Libya, Macao, Malawi, Marshall Islands, Martinique, Mayotte, Micronesia, Mongolia, Morocco, Mosambik, Myanmar, Northern Mariana Islands, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Nordfolkislands, Pakistan, Palestina, Papua-Neuguinea, Paraguay, Philippines, Puerto Rico, Qatar, Réunion, Ruanda, São Tomé and Príncipe, South Sudan, Saint Martin, Saint-Pierre and Miquelon, Sambia, Saudi-Arabia, Sierra Leone, Sint Maarten, Somalia, Spain, Sri Lanka, St. Bartholomäus, St. Kitts und Nevis, St. Vincent and the Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tansania, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, United States Minor Outlying Islands, USA, Usbekistan, Venezuela, Vietnam, Wallis and Futuna, Zimbabwe

Play Okay

  • How can I limit my gambling?

    • If you want to limit your play we offer you several different options to choose from. You can set up limits for spending, deposits, losses and wagering and they are available to you on a daily, weekly or monthly basis. When setting your limit it will start taking into account your activity from the time you set it. For example, should you decide to set a weekly limit on Wednesday, it will reset midnight to Monday and then continue to run from Monday to Sunday from there on.You also have the option to suspend access to your account. This can be done either via a break for up to 6 months, or a self-exclusion for a minimum period of 6 months if you feel you have been playing too much or are concerned that your gambling habits might be becoming a problem.Read more about the different limitations available and how they work by visiting our Play Okay page here.
  • I am afraid I play too much. Where can I get help?

    • At our Play Okay page you can read about how to proceed if you or someone around you need professional help with their gambling.