Play responsibly

Playing at Casumo should be something positive and entertaining, whilst also thrilling and fun. Sometimes it is hard to control how much we want to play in relation to how much we can afford to lose. In this section you’ll find ways to help make sure your gambling is within controllable limits, as well as show you places to turn to if you feel you might require help.

How do I know if I play too much?

Below we have listed statements taken from the Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition (DSM­IV), which is a handbook to determine and help
 communicate a patient’s diagnosis after an evaluation. If you find 3-4 of these statements to be true regarding you playing online, you could be at the beginning of a gambling problem. We recommend that you look to professionals for help.

  • You are preoccupied with gambling.
  • You need to gamble with increasing amounts of money in order to achieve the desired excitement.
  • You’ve repeated unsuccessful efforts to control, cut back, or stop gambling.
  • You’re restless or irritable when attempting to cut down or stop gambling.
  • You gamble as a way of escaping from problems or of relieving a dysphoric mood.
  • You often return another day after losing money gambling, to get even “chasing” one’s losses
  • You lie to family members, therapist, or others to conceal the extent of involvement with gambling.
  • You’ve committed illegal acts such as forgery, fraud, theft, or embezzlement to finance gambling.
  • You’ve jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
  • You rely on others to provide money to relieve a desperate financial situation caused by gambling.

I think that a friend, or someone in my family plays too much

Below there is a list of warning signals and signs. Does this remind
 you of someone you know? At “Read more and contact” you will find more information and
 contact details to professionals who work with gambling addiction.

  • Time
    More and more time is used to gamble and plan around playing. The person is preoccupied more often and prioritises gambling over things that used to be more important in the person’s life.
  • Economy
    Money disappears from accounts, the person is borrowing money more often without being able to pay back, the person can have money problems or trouble paying the bills, even with a steady income.
  • Mood
    The person is more worried than usual, more easily irritated and shows several signs of depression and anxiety.
  • Behaviour
    It is not unusual that the person is becoming isolated from friends and relatives and avoids social activities.

Set your limits and reduce the risk

If you are concerned that sometimes you may play for more than you plan, we can offer you some helpful limits to set before you start playing. When setting your limit it will go into effect right away and start taking into account your activity from the time you set it. For example, should you set a weekly limit on Wednesday, it will reset midnight to Monday and then continue to run from Monday to Sunday.

 

  • Spending budget
    This will limit the amount you can spend during a certain period. You will be able to make deposits up to the amount you have chosen and you can in addition to this deposit an amount equal to any withdrawals made during this period. If you set a budget of £50 weekly and withdraw £100 that same week, you will be able to deposit a total of £150.
  • Deposit limit
    This will limit the amount you can deposit during a certain period. Once you have reached this sum you will not be able to make any new deposits until your limit has reset.
  • Wager limit
    This will limit the total amount you can bet during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.
  • Loss limit
    This will limit the possible amount of net losses you can make based on bets minus wins during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Take a break or stop playing

Sometimes you might need a break from playing and you can suspend your account for a period of your choice. If you want a cool off period you can go for a shorter break. If you are concerned that you have been playing too much we recommend that you instead self-exclude your account for a minimum period of 6 months. When gambling has become a problem for you, however, a permanent exclusion from online gambling is the right choice for you. You can suspend your account via your Play Ok settings here.

 

  • Take a break
    You can take a break from Casumo for up to 6 months. Once your break is over, your account will be automatically reopened. You will be able to make changes to the end date at a later time if you so choose. If you end it early, a 7 day cool off period will apply before you can log in again. Speak with us in our chat if you need any advice. You will not receive any emails or texts from us during this time.
  • Self exclusion
    If you feel that you have been playing too much or are concerned that your gambling is becoming a problem, we recommend that you exclude your account for at least 6 months. You will not be able to return during this time and will not receive any emails or texts from us. Once your exclusion has expired your account will automatically reopen. Contact us in our live chat to let us know if you want to extend your exclusion. If gambling has become a problem for you, you should close your account permanently instead and seek professional help.

Professional support and helplines

Gambling Therapy

Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling. Gambling Therapy also offers a free app providing a collection of tools and information to help you identify and overcome problem gambling.

GamTalk

GamTalk is a supportive community helping people with gambling issues share their experiences and ideas. If feel like you have problems with your gambling or you know someone who does, you can find help, support and information here.

Gordon Moody Association

Gordon Moody Association provides advice, education and high quality innovative therapeutic support to problem gamblers and those affected by problem gambling, through residential, online and outreach services.

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.


Betfilter

Betfilter offers efficient software that prevents you from accessing gambling sites and online casinos. It’s simple to use and helps you by only blocking gambling sites and applications.

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