7.1 You are required to make a minimum deposit before You can bet or play. Specific information on the minimum required to participate in any welcome bonus or other promotional offer is available here:
or as part of any specific offer. Minimum deposit requirements that apply for each deposit method are specified in the deposit section within your Account.
7.2 You may use any of the payment methods available in your jurisdiction from time to time, and will be able to use funds to wager once they appear as cash balance on your Account. Processing times will vary depending on the nature of the payment method used.
7.3 By depositing funds into Your Account, You direct Us and We agree to hold them, along with any winnings, for the sole and specific purpose of using them to (i) place any gaming stakes; and (ii) settle any fees or charges that You might incur in connection with the use of Our services. We may charge assigned fees for processing deposits. If such fees occur they shall be possible to see during the deposit process and shall also be seen in the deposit section on the Website.
7.4 We reserve the right to use additional procedures and means to verify Your identity (Know Your Client), both before and after effecting deposits into Your Account.
7.5. If We mistakenly credit Your Account with funds that do not belong to You, whether this is due to a technical or human error or otherwise, the funds will remain Our property and they will be transferred back to Us from Your Account. We further reserve the right to freeze and withhold any funds credited to Your Account in error and/or set-off any subsequent winnings owed to You against the same. If You would have withdrawn funds that do not belong to You before We become aware of the error the mistakenly paid funds will constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Our customer support services immediately on firstname.lastname@example.org.
7.6 You shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to You.
7.7 Your account base currency denomination shall be stated clearly on your Account (example: USD, GBP or EURO). In case deposits are in a currency different to the denominated currency of Your Account, We, or the relevant third party payment provider, as the case may be, may convert Your deposit amount to the denomination currency before topping up Your payment account. Any funds You withdraw from Your Account will be sent to You in the requested currency and may incur a further exchange rate. We will use reasonable endeavours to ensure the conversion is clear and transparent to You and that any conversion costs are reasonable. Costs to exchange currency are borne by You.
7.8 We have a quick-deposit feature which allows You to make quick and safe deposits while staying within the gaming session. This feature is only available for customers who either use credit/debit card or Skrill as their depositing method. Customers are requested to ensure the feature is used in a responsible manner.
7.9 Deposits made to Your Account should be commensurate with game play and betting levels. If in Our sole discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of game play and the player then makes a withdrawal request in relation to that deposited amount, or where We suspect that You are abusing exchange rate fluctuations for purposes of making a financial gain through arbitrage), We may to cancel any deposit(s), any withdrawal, freeze or confiscate such funds including winnings and close the Account indefinitely, without any warning and notification. We may also require satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the Account’s lifetime and in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Our discretion. In cases where We are not satisfied by the submitted documentation, We may cancel the withdrawal and return the funds to the Account or confiscate the funds and block the Account indefinitely, and may report the same to the relevant authority.
7.10 When a chargeback request has been received in relation to Your Account, We may contact You as the registered Account holder, so as to seek confirmation of Your identity, documentation or explanations regarding the chargeback. Reminders may be sent should the requested information not be received. Administrative fees may apply and the balance of Your Account may decrease in the case of unduly incurred chargebacks, reversals or other charges We may sustain in relation to Your Account. You acknowledge that We shall have the right to block an Account should We receive a chargeback request in relation to that Account. You are to note that any remaining funds held in an Account which has been blocked due to a chargeback request may be retained by Us.
8.1 Details about our withdrawal policy are available here
8.2 Available withdrawal options and associated fees are clearly stated on the Websites and may differ depending on the player’s place of residence or location.
8.3 Withdrawals will be made to Your bank account or via other withdrawal methods available to You to choose from under the “Withdrawal” pages and/or as chosen by Us. Whenever possible, We shall pay out Your withdrawals using the same method You have utilised to make Your deposits. Withdrawal payouts may only be made in the name of and to the registered Account holder. We reserve the right to cancel withdrawals either to enforce a closed loop or to force the customer to withdraw via a particular withdrawal method.
8.4 It will not be possible to withdraw either funds marked as “Bonus Money” or funds stuck in an aborted game. Please refer to Our General Bonus Terms and Conditions
8.5 Financing a bet or stake on a Game via the Internet may be illegal in the territory in which You reside. In such circumstances You are not authorised to use and finance Your Account for the purposes of placing a bet. Your participation in the products We provide in a territory where such participation is prohibited by law, shall not affect any stakes or payments made to and accrued for Our benefit. Moreover, You understand that it is Your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any winnings, if and where these are applicable.
8.6 The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) days. When a withdrawal is cancelled, the funds are returned back to Your Account and may be used. We do not assume any responsibility for any funds lost on Our Website following a withdrawal cancellation either by You or by Us.
8.7 Games, being the products we supply, are consumed instantly during gameplay. Thus, We cannot provide refunds, returns of monies, or cancellation of the requested service when playing or afterwards. If You play a Game with real money, the money will be drawn from Your Player Account instantly.
8.8 We reserve the right to pass on processing charges, fees on withdrawals, such charges shall appear on the cashier prior to the confirmation of the withdrawal request.
8.9 In the event of a small stake relative to the deposit made, an administration fee may also be charged of 5% of the deposit (shown prior to confirmation of the withdrawal request.)
8.10 Acceptance of a withdrawal request shall be subject to You having made and sufficiently wagered a real-money deposit and in accordance to any other terms and conditions set out by Us. All withdrawal requests shall be subject to the transaction limits and withdrawal methods that We shall notify You prior to withdrawal. We retain the right to carry out verification at withdrawal stage should We deem this to be necessary and especially in cases where deposited funds have not been used for wagering.
9. Acceptable Use of Services
9.1 You may only use our Services for lawful purposes, and in accordance with the full terms and conditions set out herein.
9.2 You shall not allow any other individual, intentionally or unintentionally, to access and/or use Your Account or accept any prize or access and participate in any of Our services. You understand that You shall be fully liable for any losses incurred by a third party on Your Account and You shall immediately inform Us should You suspect that a third party has obtained access to Your Account, and shall assist Us fully in Our investigations into the matter.
9.3 You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players into Your Account. Our Accounts are not transferable and it is prohibited for Players to sell, transfer or acquire Accounts from other Players.
9.4 You are responsible for determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside. We also prohibit persons located in (including temporary visitors) or residents of certain jurisdictions; for avoidance of doubt, access and registration from countries that do not feature on the dropdown options available at registration stage, is strictly prohibited. Moreover, you will not be able to access our site if you reside in any of the countries mentioned on the Restricted Territory list
9.5 You may not use funds that originate from any illegal activity or source on our Website. We reserve the right to ban a player, close an Account and confiscate all funds therein where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated.
9.6 You are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. We hereby reserve the right to close Your Account, invalidate any betting and confiscate any funds, should We suspect such behaviour.
9.7 You shall not access Games that are not available within Your region. Additionally, You shall not mask your IP address by using a VPN, proxy or otherwise when navigating on our Website.
9.8 You shall be courteous to other Players using the Websites, as well as support personnel employed by Us and avoid rude or obscene comments. The non-observance of these Ts and Cs and of the Game Rules shall not be tolerated under any circumstance.
9.9 You shall also not be permitted to hold an Account with Casumo if you collude, cheat, or engage in any activity which is a threat to the integrity of sports. Furthermore, if you are an athlete participating in competitions subject of any betting offers, you shall adhere to applicable statutes and regulations restricting Your participation in any gambling activity. Casumo will adhere to its reporting obligations should it identify any breach in this regard.
10.1 The payment managers employed by Us will carry out additional verification procedures for payouts which exceed pre-defined thresholds, and for cumulative deposits exceeding two thousand Euro (€2,000), or the approximate equivalent thereof in the currency of the territory in which You are resident. We further reserve the right to carry out such verification procedures in case of lower payouts and deposits. Such verifications may include but shall not be limited to, copies of a Player’s passport, National Identity Card, copies of a Player’s utility bills, and/or copies of the credit/debit cards used to make deposits. Where applicable, all identification documents provided should include a clear photographic image of the registered Player
10.2 Transactions shall be monitored in order to prevent money laundering and to counter the risks of possibly financing terrorism. We shall report any suspicious transactions to the competent authorities in the relevant jurisdiction. We may suspend, block or close an Account and withhold any funds therein, as we may consider necessary or appropriate in the given circumstances.
11. Privacy & Cookies, Confidentiality, Data Retention
11.1 In order to provide You with access to Our services, We need to process some of Your personal information. To understand how We use Your personal information You can read Our Privacy Notice
and Cookie Notice
respectively, including details for how to manage these.
11.2 All communication between You and Us is kept on record for compliance with applicable gaming, accounting, tax and financial laws. Information about our data protection and data retention policies may be obtained by sending a request to email@example.com.
12. Exceptional Circumstances & Aborted Games
12.1 Unexpected technical problems or circumstances outside Our control such as technical problems due to third party providers may result in Us having to void bets and give refunds to Players. You acknowledge that Your computer equipment or mobile device and Internet connection may affect the performance and operation of the Website, and for these reasons We cannot guarantee that the Website will operate without interruption, fault or error. We do not accept any liability for failures or issues attributable to any third party provider of software or services, or from hardware, software or connection used by You.
12.2 We have the right to limit, cancel and refuse bets which we consider too large or outside of our risk appetite, or we believe suspicious betting activity may be anticipated or taking place.
12.3 In the case that a game is “stuck” in a state where it is not being finished, for example a connection loss while playing an active hand at Blackjack, We have the right to “clean up” such bets on a regular basis and refund the bet/wager to Your account.
12.4 If a bonus campaign has in any way been misconfigured, We have the right to alter Players’ balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake, to the extent however we are not precluded from doing so at law.
12.5 Should a game contain a bug or misconfiguration that causes incorrect behaviour or pay out, We have the right to remove the game and alter Players balances and account details in order to correct the mistake.
12.6 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
12.7 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Website or its content or any errors or omissions in content.
12.8 We endeavour to ensure that the Website is available twenty-four (24) hours a day, however it shall not be held liable if for any reason the Website is unavailable at any time or for any period. We may remove any Game from the Website at any time We see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including Your access to the Website.
12.9 In order for You to use particular products that We might offer, You may be required to download certain software. You may also be requested by some third party software providers to agree to additional terms and conditions that govern the use of their products. Should You not wish to accept such third party terms and conditions, please refrain from using their software. We do not accept any liability in relation to any third party software.
12.10 You are not allowed to abuse any error or instance of incompleteness on the Website, in the Client application, in any of the software or in any of the services provided by Us. Should You become aware of such an error or incompleteness, You shall refrain from taking any advantage thereof and notify Us immediately. If You do not comply with this clause and take advantage of or divulge any information about an error or incompleteness, We shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from Your breach of this clause.
13. Complaints & dispute resolution procedure
13.1 You may wish to make a complaints regarding Our services. Information on how this may be done is found under the “Contact Us” or “Help” section. Alternatively, You may send Us an email to firstname.lastname@example.org. We will do Our best to provide You with an outcome of the complaint within ten (10) days from the date on which the complaint is received. In cases where the complaint requires more time for it to be addressed, such a period may be extended by a further ten (10) days.
13.2 Complaints are handled in the customer support department and may be escalated within Our organisation in cases where the customer support personnel do not solve the case immediately. The Player shall be reasonably informed about the state of their complaint. We always endeavour to resolve complaints in the least time possible.
13.3 If You are not satisfied with Our resolution of Your complaint, You may report Your complaint to the alternative dispute resolution organisation eCOGRA. You may file Your complaint by clicking on the following link and filling in the appropriate “disputes” form: eCOGRA Alternative Dispute Resolution
. eCOGRA is a third party organisation which offers independent adjudication in relation to betting and gaming disputes.
13.4 Alternatively, You may direct Your complaint to the Online Dispute Resolution (ODR) platform of the European Commission. This website is dedicated to helping consumers and traders resolve their disputes out-of-court, and may be accessed through this link: EC Online Dispute Resolution
13.5 If You have a complaint which may affect the status of Our MGA license, particularly any claims that Our conduct is unlawful or conducted in a manner which is not safe, fair, or transparent, You may report Your complaint to the Malta Gaming Authority by email on email@example.com.
14. Limitation of Liability
14.1 You acknowledge that the services offered on the Website are for entertainment purposes only. You are not required to use Our services and Your participation is at Your sole choice and discretion. You consequently enter the Website and participate in the Games at Your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied.
14.2 Without prejudice to the generality of the preceding provision, We, Our directors, shareholders, employees, partners and service providers:
14.2.1 Do not warrant that the Software, Games and the Websites are always fit for their purpose;
14.2.2 Do not warrant that the Software, Games and the Websites are free from errors;
14.2.3 Do not warrant that the Software, Games and the Websites will be accessible without interruptions;
14.2.4 Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Websites or Your participation in the Games.
14.3 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
14.4 You hereby agree to fully indemnify and hold harmless Us, Our directors, shareholders, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to Your use of the Website or participation in the Games which is in breach of these Ts and Cs.
14.5 All information displayed on Our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither Us nor any of Our independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance on information contained herein.
14.6 We reserve the right to terminate any events and/or games.
15. Intellectual Property
15.1 We, Our Group Companies and Our licensors (including any Third Party Providers) are the sole holders of all rights in the Software and the Software’s code, structure and organisation, including copyright, trade secrets, intellectual property and other rights. You may not, within the limits prescribed by applicable laws:
(i) copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivative works of the source code of the Software, or otherwise;
- (ii) sell, assign, sublicense, transfer, distribute or lease the Software;
- (iii) make the Software available to any third party through a computer network or otherwise;
- (iv) export the Software to any country (whether by physical or electronic means); or
- (v) use the Software in a manner prohibited by applicable laws or regulations.
(each of the above is an “Unauthorised Use”).
15.2 The term “Casumo” and any other trademarks, service marks, signs, trade names and/or domain names used by Us on the Websites and/or its applications from time to time (the “Trademarks”), belong to Us and/or Our Group Companies and/or licensors, and these entities reserve all rights to such Trademarks. In addition, all content on the Websites, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the “Website Content”) belongs to Us and/or Our Group Companies and/or Our licensors (including any third party providers) and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the services and the Websites You obtain no rights in the Website Content and/or the Trademarks, or any part thereof. Under no circumstances may You use the Website Content and/or the Trademarks without Our prior written consent.
Additionally, You agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights, held by Us, Our Group Companies and/or Our licensors (including any third party providers) in the Software, the Trademarks or the Website Content nor will You do anything that damages Our image or reputation or that of Our Group Companies, shareholders, employees, directors, officers and consultants.
16. Breaches and Termination
16.1 If You have, or We suspect that You have:
(i) breached any provision of the Agreement; or
(ii) been engaged in illegal and/or fraudulent activities when using the Website; or
(iii) had problems with creditors; or
(iv) been otherwise engaged in illegal and/or fraudulent activities; or
(v) Been otherwise engaged in activities which may be detrimental to Our business;
We retain the right to not open, suspend or close Your account, to to cancel any bets, and/or confiscate or withhold any winnings at Our absolute discretion. Any withheld winnings may be set-off against any amounts owed by You to Us by way of damages. You acknowledge that We may decide to take any or all of the foregoing actions in its sole and absolute discretion and any such decision shall be final.
16.2 Should We delay or fail to enforce Our rights under these Ts & Cs, this does not mean that We are losing or waiving these rights where set timelines have not been set out. The same shall also apply to You.
16.3 We will not be liable to You for any breach of these Ts & Cs which arises because of any circumstances that We cannot reasonably expected to control.
17.1 If any provision of these Ts & Cs is held to be illegal or unenforceable, such provision shall be severed from these Ts & Cs and all other provisions shall remain in force and unaffected by any such severance.
18.1 We reserve the right to assign or otherwise lawfully transfer any of Our rights or obligations under these Ts & Cs to any entity which is a fully owned subsidiary of Casumo . You however, shall not assign or otherwise transfer any of Your rights or obligations under these Ts & Cs.
19. Entire Agreement
19.1 These Ts & Cs and the documents referred to in it together constitute the entire understanding between You and Us with respect to the use of Our Websites and Our Services.
20. Applicable law and jurisdiction
20.1 These Ts & Cs shall be governed by and construed in accordance with the Laws of Malta.
20.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. We cannot accept responsibility under the laws of any other jurisdiction.
Updated: July 2021
Restricted Territory list
The jurisdictions included in the following list of Restricted Territories have significant strategic deficiencies in their regimes to counter money laundering, terrorist financing, and financing of proliferation, while others prohibit the offering of online casino or sports betting. The list is not exhaustive, it has to be read in conjunction with the contractual definition of Restricted Territories and it may change from time to time due to any change of regulations and/or enforcement action or commercial interest.
List of Restricted Territories:
- Burkina Faso
- Central African Republic
- China (PR)
- Crimea Region
- Democratic Republic of the Congo
- North Korea
- Palestinian Territories
- South Sudan
- Sri Lanka
- Trinidad and Tobago
- United States of America